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At the SATO Technology we strive to provide our customers with the highest quality service and support. We have provided our shipping and return policy below. Should you have any questions please feel free to contact our offices.
Shipping Policy:
• If the order is unable to be processed and shipped the same day and is listed as "In Stock" the order will be shipped within 24-48 hours from time of order.
• All orders placed on Friday will be shipped Monday or the next business day if a holiday is the next day.
• All Special Order pieces will be shipped upon arrival of the product or as requested by the purchaser.
• Any orders placed over the phone and paid by check, cash, or money order are not subject to the listed quantity of product at the time of order. It is subject to the listed quantity at the time payment is received.
• Saturday delivery is only available upon request. For Saturday delivery please contact us at 03-9899 6333.
• Customer has 3 business days to report any missing or damaged parts from date of receiving any merchandise.
• Shipping Time is calculated in BUSINESS DAYS, and does not include Saturdays, Sundays, and Public holidays.
• SATO Technology reserves the right to refuse any order for any reason.
Damaged/Lost/Delayed Shipments:
SATO Technology is not responsible for items that may be damaged, or lost by the shipping company, or "carrier" (Courier Please, Fastway, TNT, Australia Air and etc). All shipments are fully insured with the respective carrier. All products and packaging should be carefully inspected upon receipt and any damage should be brought to the carriers attention. If necessary, purchaser should alert the carrier and SATO Technology that a claim needs to be filed for that shipment. Once a claim is approved and processed by the carrier, our shipping department will then ship out a replacement or refund the purchase price. SATO Technology has no control over the timeliness of the shipments and cannot be held responsible for any delays caused by the carrier. If necessary, SATO Technology will aid in the filing of an appropriate claim with the carrier in the event of loss, damage, or shipping delay.
Non Defective Returns:
All non defective goods can be returned for full credit of the merchandise within 7 days of purchase. The following guidelines must be met for consideration of return.
• Must contact our offices within 7 Days of date of purchase. We do not accept returns after 30 days. No exceptions unless authorized before purchase.
• Must have a valid Return Authorization Number. To get a Return Authorization Number please contacts our offices at 03-9899 6333 or visit http://satotech.com.au/support.html.
• All returns must be post marked within 5 business days from the issue date of the Return Authorization Number. Packages not post marked within 5 business days of issue date of the Return Authorization Number may be rejected by the returns department.
• Goods must not be altered or tampered with in attempts to modify circuitry.
• The warranty seal not damaged or cut. Original merchandise box must not be defaced or altered in any way.
• All returned merchandise must be in original carton with all manufacturers included accessories, manuals and instructions. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.
Credits will be posted to the appropriate account within 14 business days of receipt of goods. Packages should be mailed to the address below with the Return Authorization on the outside of the box.
SATO Technology
Attn: RA Dept
57, Lexton Road
Box Hill North, Vic 3129.
Defective Goods - Any goods which prove to be defective within 30 days of delivery may be exchanged for a replacement of the same model. After 1 year all product warranty is only valid through the manufacturer only. The following guidelines must be met for consideration of return.
• Contact our offices at 03-9899 6333 or visit http://satotech.com.au/support.html for a return authorization number. No returned merchandise will be accepted without a valid return authorization number on the shipping label.
• All defective returns must be post marked within 5 business days from the issue date of the Return Authorization Number. Packages not post marked within 5 business days of issue date of the Return Authorization Number may be rejected by the returns department.
• All returned merchandise must be in original carton with all manufacturers included accessories along with the manuals and instructions. Missing accessories will result in a charge of the actual replacement cost of those items.
• If merchandise returned as defective proves to not be defective a representative will contact the customer to either send the unit back to the customer or restock the item. Any return shipping charges paid by SATO Technology for equipment that proves to not be defective will be deducted from the amount credited to the customer account for the return.
• The warranty seal not damaged or cut. Original merchandise box must not be defaced or altered in any way. Merchandise initially returned as defective, whose defect cannot be verified, will incur a freight charge for replacement shipment.
• The claim will be processed once we have received the defective goods. SATO Technology will pay shipping costs for replacement merchandise.
* Please note that customer has 3 business days to report any missing or damaged parts from date of delivery. Customers can upgrade the defective reshipment at their cost upon request.
SATO Technology
Attn: RA Dept
57, Lexton Road
Box Hill North, Vic 3129.
Properly returned defective merchandise will be replaced without a charge as long as all parts, accessories, and manuals are returned in proper. Any merchandise that arrives damaged requires special attention. In the event this occurs, please call immediately. If you have any questions, please call us at 03-9899 6333.
SATO Technology assumes no responsibility for duty or brokerage fees for any shipments both outbound and return shipments.
PLEASE NOTE THAT ALL GOODS MUST BE IN THE ORIGINAL BOXES WITH THE MANUALS, INSTRUCTIONS AND ACCESSORIES IN ORDER TO ACCEPT ANY RETURNS. ANY EQUIPMENT NOT RETURNED IN THE ORIGINAL UNALTERED BOXES WITH THE UPC BAR CODE WILL NOT BE CONSIDERED FOR RETURN.
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